Shipping Policy

Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.unter.berlin. If you have any questions, please contact us at info@unter.berlin

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

0€ - 50€ 50€ - 80€ 80€ -up
 Germany  3.99  6.99  0.00
 Europe  3.99  6.99  0.00
 Worldwide  3.99  6.99  0.00

 

Order Processing Time

Please allow 2-3 days processing/production time for each order.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

We have partnerships in most major areas around the globe to avoid high shipping costs, and import fees. In some very small cases we may not be able to fulfil an order and your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Orders containing multiple items may ship separately and at different times. Once your order has been dispatched, we will send you a confirmation email with tracking information (for each shipment). You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our Return & Refund Policy for detailed information about our processes.