Return and Refund policy
Return and refund policy
This return and refund policy indicates the terms of eligibility for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through add a link to your customer support page.
How many days do I have to return my item?
We understand that you might change your mind about your purchase. As such, you can return any item ordered free of charge, within 14 days of delivery. The 14-day window starts on the day you receive the item at your delivery location.
If you pass that date, we offer an extra 14 days to return the item in exchange for a coupon valid for one month.
To notify us of your intent to return, please contact our customer support team through live chat or email. firstname.lastname@example.org
Once we are informed of your intent to return your order, you will have 14 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However, we would love to get more feedback on the reason for your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
Do I need to cover the return shipping cost?
We cover easy and free returns for all domestic and international orders over €60. For all orders below that price, You will have to cover the price of the return.
What type of refund can I expect?
If you return your order within the return window mentioned above (14 days after you receive the item), we will refund your order using your original method of payment. If you return your order during the extended return period (14 after delivery), we’ll gladly issue you a gift card or store credit.
When will I receive my refund?
Typically, you can expect to receive your refund within 14 days of when we receive your refund request. Your wait time may be longer if we haven’t received the item back from you.
How much will the refund be?
The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method (such as expedited or express shipping).
We may not refund the shipping cost for orders that are partially returned.
For any questions regarding our return policy, please reach out to our customer service team through by contact form on out refunds pages www.unter.berlin/customer-support-page